Student Policy

Updated: 22 April 2025

💡 Please Read Before Booking
All students are kindly asked to read the Student Policy before purchasing or scheduling any lessons. It includes important details about how lessons are run, cancellations, communication expectations, and more. By booking, you confirm that you’ve read and agreed to the policy. Thank you!

👥 Who I Teach
I work exclusively with adult learners (18+). This includes university students, professionals, and motivated learners of all backgrounds.
Please note: I do not currently teach children or teenagers under 18. However, I do hold an enhanced DBS check with barred list clearance and regularly complete safeguarding training. If you wish to purchase classes for a young adult (16-18 years old), please contact me to discuss the prospect.

• In the case of classes with a minor:

  • an adult must be present in the room for the full duration of the lesson.

  • all lessons will be recorded for safety purposes.

  • the parent or guardian will be responsible for all payments, and if the young learner is absent, no refund will be issued.

💻 Technology & Setup
• Platform: All classes are held on Zoom, unless you specifically request Google Meet. (this must be discussed and agreed in advance of the first session.)

• Before your first session, we’ll have a free consultation during which we can check your internet connection, audio, video, and Zoom setup.

• Please try to use a quiet space with a reliable internet connection.

• If the I deem your location poses health and safety risks, such as being conducted while you are driving, the session will be paused until you can find a safe place to stop. Additional time will not be added.

• Only technical problems on my side will result in a rescheduled lesson.

• Cameras: You’re expected to keep your camera on to support natural communication. We may both turn cameras off for specific tasks, like telephone English.
• Recording: Lessons are not recorded by default. If you’d like a recording, just ask in advance.

📅 Booking & Cancellations
• All lessons must be booked online via the Calendly app in the link provided after purchase. If you are unable to access the link, you must email Anisa@TheOnlineEnglishTeacher.co.uk as soon as possible

.• All sessions must be attended by the named individual who purchased and booked the session. Packages of multiple sessions cannot be shared amongst students.

• You can book Conversation Boosts with 24 hours’ notice, but Prep&Progress sessions require a minimum of 48 hours’ notice to ensure you have time to receive and complete the preparation pack.
• If you have not received the preparation pack within 12 hours of booking, please check your spam/junk folder. If you continue to experience issues, please contact me at Anisa@TheOnlineEnglishTeacher.co.uk

• Sessions can be cancelled or rescheduled using the original link provided after purchase. If you are unable to access the link, you must email Anisa@TheOnlineEnglishTeacher.co.uk stating your wish to cancel the session, the date and time of the session, and your full name.

• You may cancel or reschedule up to 8 hours before the lesson with no penalty.
• If you cancel within 8 hours or miss the class, the session will be forfeit.
• If I ever have a technical issue on my side, the session will be rescheduled at no cost to you.
• If I ever have to cancel with less than 72 hours’ notice, the class will be rescheduled at a time convenient to you. In addition, you will receive a Conversation Boost 30-minute session for free to compensate for any inconvenience caused.

• All single classes and packs are valid for 365 days from the date of purchase.

🧘‍♀️ Class Conduct
My teaching style is relaxed and supportive, but for the best learning experience, I kindly ask that you:
• Join lessons on time
• Use a quiet space with a reliable internet connection
• Participate actively and respectfully
If you arrive late, we’ll continue with the remaining time — unfortunately, I cannot extend the session.

👩🏻‍🏫 My Teaching Values
I aim to create a respectful, inclusive, and encouraging learning environment. I continuously update my knowledge, provide honest feedback, and tailor sessions to your goals.
If you require any adjustments for accessibility (e.g. hearing support, dyslexia-friendly fonts, etc.), feel free to mention this during our consultation — I’ll always do my best to support you.

📚 Lesson Content
All materials are provided by me and tailored to your level, goals, and interests.

I’m happy to support you with:
• General fluency and confidence building
• Business and professional English
• IELTS or Cambridge exam preparation (additional exam preparation available on a request only basis)
• CVs, presentations, emails, and job interviews
• Pronunciation practice
You can request help with specific tasks or topics at any time.

📝 Homework & Feedback
After each session, I will email you:
• Written feedback within 24 hours
• Key new vocabulary, phrases and/or grammar
• A reflection prompt for reinforced practice
Homework correction is available as an add-on for Conversation Boost classes or packs.

Homework correction is included as standard for Prep & Progress sessions

📈 Monitoring Progress
You’ll get the most from your lessons by keeping a personal learning journal. I’ll encourage you to track:
• New vocabulary
• Useful phrases
• Personal reflection and goals
I’ll support you every step of the way with resources and reminders.

Every 8 lessons, you’ll receive a detailed Progress Report and the chance to schedule a free 20-minute check-in chat.

💬 Communication
Feel free to contact me via email (anisa@theonlineenglishteacher.co.uk ) if you have any questions between lessons. I aim to reply within 24 hours (except UK national holidays).

✅ Final Note
I’m here to help you succeed and enjoy learning English. If you’re unsure about anything — before or after you book — just reach out.
Let’s make progress together, one session at a time!